About Surf Fanatics
The company began in 1995 as a retail store in a small mall in Florida selling football. As the company grew a wide variety of people started working for the company who were all interested in different sports. The company then transformed and started selling action sport products. Today Surf Fanatics not only sells surf accessories but the employees also live the lifestyle surf lifestyle. You can be confident buying from Surf Fanatics as you can easily contact customer service if you have any questions and if you aren’t happy with a purchase you can easily return it. Surf Fanatics has a wide variety of surf accessories and surf wear all at great prices.
What is the shipping policy?
Orders are shipped the same day if approved by 5pm Monday through Friday. For shipping you can choose from Standard 3-Day for $4.99, 2-Day Continental U.S. for $12.95, Next Day for $19.95, Next Day By Noon for $29.95 or Next Day Saturday. For Alaska and Hawaii orders, P.O. Boxes and APO and FPO there is USPS shipping delivered within 7-10 business days (up to 4 weeks for APO/FPO) for $4.99 or 2-Day for $19.95 available for Hawaii, Alaska, Puerto Rico and U.S. Virgin Islands. The shipping price for Canada orders is $16.95 and an additional 25% for duties and taxes at checkout. For other countries the shipping cost is $24.95 and delivered within 2-5 weeks with duties and taxes charged upon delivery. There may be additional shipping charges for oversized shipments and these charges will be noted during checkout. Depending on what an order contains there may be multiple packages. If this is the case there will be email notification sent.
What is the return policy?
If you are not happy with any merchandise for any reason you can return it within 365 days. Each order contains a prepaid return label which makes returns very convenient. The cost for returning using the prepaid return label is $5.50 which will be deducted from the refund but in the case that the return is Surf Fanatics fault return shipping will be free of charge. The prepaid return label is only available for U.S. orders and for order outside the U.S. or for customers that don’t want to use the prepaid return label it is recommended that the return is sent via a traceable and insured shipping method. Before returning the return form that was included within the order must be filled out or if the return form is lost it can be downloaded. All return must include the order number and if there is any special instructions that you want followed. Orders can be sent to:
Surf Fanatics Returns
5245 Commonwealth Avenue, Suite 200
Jacksonville, Florida 32254
Orders may take up to four weeks to be processed. If choosing to exchange for faster service the new order can be placed and the merchandise can be sent back and just be treated as a return.